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Service Technician
2 months ago
About Oxby and Parke Recruitment
We are working with a leading company in the industry to find an experienced service technician to join their busy team.
The Role
As a service technician, you will be responsible for product repairs, communicating with customers, and helping the worldwide service network serve their global customer base.
- Repairing a portfolio of products by evaluating units, diagnosing faults, carrying out repairs to a component level, and testing devices.
- Ensuring effective turnaround of products through the department.
- Preparing cost estimates for repairs.
- Assisting customers and external service partners with remote diagnosis and repair advice.
- Liaising with engineers and manufacturing in a closed-loop feedback system to improve product reliability.
- Creating service documentation to support the Global Service Network.
- Carrying out workshop operations such as unit transfers and booking in spare parts.
- Continually working to improve our systems and processes to deliver the above.
About You
We are looking for an experienced service technician who is passionate about delivering high-quality repairs and providing excellent customer service.
