Customer Insights Analyst

3 days ago


North West Leicestershire, United Kingdom Brellis Recruitment Full time

Job Overview:

The Customer Insights Analyst will play a key role in providing customer support and analyzing data to identify trends and patterns. This role is a combination of customer service duties and data analysis, requiring excellent communication skills, a customer service ethos, and natural problem-solving skills.

Key Responsibilities:

  • Analyze data to identify trends and patterns related to customer issues and feedback.
  • Provide actionable insights to improve customer service and product quality.
  • Collaborate with the Customer Service Advisor to ensure seamless customer support.

What We Offer:

  • Comprehensive training and development opportunities.
  • A data-driven role with a direct impact on service improvement and customer satisfaction.
  • Opportunities for career advancement within a global brand like Brellis Recruitment.

Requirements:

  • Proficiency in data analysis tools and techniques.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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