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Customer Service Representative

2 months ago

Maidenhead, United Kingdom RBH Hospitality Management Careers Full time
Overview
At RBH Hospitality Management, we recognize that our employees are our greatest asset. We prioritize your well-being and embrace diversity, sustainability, and individuality, which distinguishes us in the hospitality sector.

A DAY IN THE ROLE OF A GUEST SERVICES ASSISTANT

Key Responsibilities:
As a Guest Services Assistant, reporting to the Guest Service Manager, you will thrive in a dynamic environment where no two days are alike. You will have the opportunity to learn about various hotel departments and take on multiple roles throughout your shifts, including:
  • Guest Service Agent
  • Receptionist
  • Food & Beverage Assistant
  • Housekeeping

Our team operates like a family, dedicated to providing exceptional service to our guests through timely, knowledgeable, and remarkable interactions.

WHAT WE SEEK:
We value personality and potential above all, but here are some essential qualities and skills we look for:
  • Excellent communication abilities
  • Prior experience in a customer-facing role is advantageous, but we are willing to train the right candidate
  • A proactive and positive attitude
  • Proficiency in computer usage and a professional telephone demeanor

WHAT WE PROVIDE:
We offer a comprehensive benefits package designed to enhance your experience and well-being, including:
  • Discounted accommodation rates for you and your loved ones
  • Additional holiday leave for your birthday
  • Flexible work arrangements
  • Pension plan
  • Complimentary meals during shifts, saving you significant costs annually

For further details about our complete benefits package, please refer to our employee benefits resources.

DIVERSITY AND INCLUSION:
RBH Hospitality Management is committed to equal opportunity employment. We strive to create a diverse workforce and maintain an inclusive, people-first culture. If you require any adjustments during the application process, please let us know.

INTERNATIONAL CANDIDATES:
We welcome applications from overseas candidates who possess the necessary skills and attributes for this role. RBH holds a sponsorship license, ensuring a smooth immigration process for suitable candidates.