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Hospitality Professional

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London, Greater London, United Kingdom The Langham, London Full time

The Langham, London, a renowned Grand Hotel and Forbes 5* rated property, is seeking a skilled **Waiter** to join our team in the Palm Court lounge. This iconic establishment has been a benchmark for excellence in hospitality for over 150 years, and we are looking for a true professional to deliver exceptional service to our discerning guests.

As a **Waiter**, your primary responsibilities will include:

  • Welcoming guests with a warm and engaging demeanor
  • Providing in-depth knowledge of our food and beverage menus to guests
  • Delivering prompt, friendly, and efficient service
  • Personalizing and engaging with guests at every opportunity
  • Maximizing sales opportunities and upselling where appropriate
  • Creating an emotional connection with guests, resulting in exceptional memories
  • Ensuring accurate billing and payment processing
  • Identifying and capitalizing on service delivery opportunities

To succeed in this role, you will require:

  • Extensive knowledge of food and beverage, particularly afternoon tea
  • Previous experience in a similar 5* environment
  • A flair for delivering exceptional service, a passion for hospitality, and a conscientious attitude
  • Confidence, professionalism, and an engaging personality
  • The ability to think creatively and surprise and delight our guests
  • Excellent attention to detail
  • Clear conversational English language skills, with knowledge of foreign languages a plus

As a valued member of our team, you will enjoy a range of benefits, including: