Care Supervisor

1 week ago

Aberdeen, Aberdeen City, United Kingdom Home Instead Full time

About the Role

Home Instead is seeking a dedicated and passionate Field Supervisor to join our team in Aberdeen.

Key Responsibilities

  • Support care consultations, service reviews, and client support plans.
  • Conduct staff supervisions and client quality assurance.
  • Create, update, and audit client care plans and assist with digital care planning.
  • Maintain accurate client and care professional records on Home Instead software and People Planner.
  • Conduct client and care professional introductions.
  • Build and maintain positive relationships with clients, their families, and other professionals involved in their care.
  • Carry out client reviews and action accordingly.
  • Carry out care visits as needed.
  • Support and mentor care professionals.
  • Provide support to the Client Experience team.
  • Maintain regular contact with clients and care professionals.
  • Ensure compliance with Home Instead's Equality, Diversity, and Equal Opportunities Policy, in respect of employment and service delivery.

Requirements

  • Level 3 NVQ in Health and Social Care or equivalent.
  • Experience in the care sector delivering a wide range of personal care services.
  • Experience of working with MAR sheets and medication in a supervisory role.
  • Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
  • Knowledge and understanding of legislation and regulations specific to Health and Social Care.
  • Good communication skills with the ability to build rapport quickly.
  • Must be confident to use care management technology, including providing support and training to care professionals.
  • Must understand the importance of confidentiality, working within current legislation.
  • Good working knowledge of IT systems, with experience of Microsoft Office or Google Suite, and virtual communication platforms, with the aptitude to learn and adopt new technologies and software where appropriate.
  • Must have a full driving license and means of transport, if required, within the territory, to visit clients.
  • Be organized and flexible to meet the needs of the business.

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