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About Finisterre
We are a leading outdoor apparel brand that values sustainability and community engagement. Our retail teams play a crucial role in delivering exceptional customer experiences and driving sales growth.
Job Summary
We are seeking a highly motivated and experienced Retail Assistant Manager to join our team at our Exeter store. As a key member of our retail management team, you will be responsible for assisting the Store Manager in the day-to-day operations of the store, including managing sales teams, driving sales growth, and maintaining high standards of customer service.
Key Responsibilities
- Customer Experience
- Develop and implement strategies to deliver exceptional customer experiences, ensuring that customers receive personalized service and support.
- Train and develop sales teams to ensure they have the skills and knowledge to provide excellent customer service.
- Monitor and analyze customer feedback to identify areas for improvement.
- Commercial
- Assist the Store Manager in setting and achieving sales targets, including analyzing sales data and identifying opportunities for growth.
- Develop and implement strategies to drive sales growth, including managing inventory, pricing, and promotions.
- Monitor and analyze sales data to identify trends and areas for improvement.
- Operations
- Assist the Store Manager in maintaining high standards of store appearance and organization, including visual merchandising and inventory management.
- Develop and implement processes to improve store efficiency and productivity.
- Monitor and analyze store operations to identify areas for improvement.
- People
- Assist the Store Manager in recruiting, training, and developing sales teams to ensure they have the skills and knowledge to deliver exceptional customer experiences.
- Develop and implement strategies to improve employee engagement and retention.
- Monitor and analyze employee feedback to identify areas for improvement.
Requirements
- Proven experience in a retail management role, preferably in a premium apparel brand.
- Excellent communication and interpersonal skills, with the ability to motivate and develop sales teams.
- Strong analytical and problem-solving skills, with the ability to analyze sales data and identify opportunities for growth.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Knowledge of visual merchandising and inventory management principles.
- Competent in Microsoft Office, including Excel, Word, and Outlook.
What We Offer
- A competitive salary of £26,500.
- A discretionary bonus scheme, based on company performance.
- A pension scheme with Nest.
- 25 days holiday per year, plus up to 8 UK bank holidays.
- Your birthday day off.
- 60% product discount for personal and gift use.
- Life assurance with access to an employee assistance program.
- Regular company social events.
- Paid volunteering opportunities.
- Individual training and development plans.