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Retail Store Manager

2 months ago


Exeter, Devon, United Kingdom Finisterre Full time

About Finisterre

We are a leading outdoor apparel brand that values sustainability and community engagement. Our retail teams play a crucial role in delivering exceptional customer experiences and driving sales growth.

Job Summary

We are seeking a highly motivated and experienced Retail Assistant Manager to join our team at our Exeter store. As a key member of our retail management team, you will be responsible for assisting the Store Manager in the day-to-day operations of the store, including managing sales teams, driving sales growth, and maintaining high standards of customer service.

Key Responsibilities

  • Customer Experience
    • Develop and implement strategies to deliver exceptional customer experiences, ensuring that customers receive personalized service and support.
    • Train and develop sales teams to ensure they have the skills and knowledge to provide excellent customer service.
    • Monitor and analyze customer feedback to identify areas for improvement.
  • Commercial
    • Assist the Store Manager in setting and achieving sales targets, including analyzing sales data and identifying opportunities for growth.
    • Develop and implement strategies to drive sales growth, including managing inventory, pricing, and promotions.
    • Monitor and analyze sales data to identify trends and areas for improvement.
  • Operations
    • Assist the Store Manager in maintaining high standards of store appearance and organization, including visual merchandising and inventory management.
    • Develop and implement processes to improve store efficiency and productivity.
    • Monitor and analyze store operations to identify areas for improvement.
  • People
    • Assist the Store Manager in recruiting, training, and developing sales teams to ensure they have the skills and knowledge to deliver exceptional customer experiences.
    • Develop and implement strategies to improve employee engagement and retention.
    • Monitor and analyze employee feedback to identify areas for improvement.

Requirements

  • Proven experience in a retail management role, preferably in a premium apparel brand.
  • Excellent communication and interpersonal skills, with the ability to motivate and develop sales teams.
  • Strong analytical and problem-solving skills, with the ability to analyze sales data and identify opportunities for growth.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Knowledge of visual merchandising and inventory management principles.
  • Competent in Microsoft Office, including Excel, Word, and Outlook.

What We Offer

  • A competitive salary of £26,500.
  • A discretionary bonus scheme, based on company performance.
  • A pension scheme with Nest.
  • 25 days holiday per year, plus up to 8 UK bank holidays.
  • Your birthday day off.
  • 60% product discount for personal and gift use.
  • Life assurance with access to an employee assistance program.
  • Regular company social events.
  • Paid volunteering opportunities.
  • Individual training and development plans.