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IT Solutions Specialist

3 months ago

Liverpool, Liverpool, United Kingdom Riverside Full time

Job Title: Solution Analyst
Contract Type: 12 Month – Fixed Term Contract
Salary: £57,298 (£63,330.47 is achieved after 12 months successful performance in the role )
Working Hours: Full Time – 35 Hours
Working Pattern: Monday to Friday / Hybrid
Location: Liverpool

Join Riverside as a Solution Analyst

In this pivotal role, you will engage in the analysis of intricate business needs, extracting the technical specifications necessary to facilitate the design and execution of the Group's IT Business As Usual (BAU) and Change Portfolios. Your expertise will encompass analysis, IT solution architecture, integration, and data mapping. As a seasoned change agent, you will support the project team or agile squad with a proactive mindset. You will collaborate within an agile team, taking charge of comprehensive analysis and documenting technical requirements to identify products and services that deliver effective solutions to complex challenges.

About You

We seek an individual who possesses:

  • Proven experience in capturing technical specifications within a multifaceted, multi-site organization.
  • Strong familiarity with industry-standard tools and design methodologies.
  • Background in analysis utilizing SCRUM, Kanban, Lean, or other Agile frameworks.
  • Understanding of Waterfall methodologies and the ability to gather technical requirements upfront.
  • Experience working within a diverse, cross-functional team.

Why Choose Riverside?

Riverside stands out as a housing association committed to enhancing the lives of our customers. For nearly a century, we have revitalized communities and supported individuals by providing essential housing solutions.

Our extensive portfolio includes over 75,000 affordable residential and retirement homes across the UK. Our services range from homelessness support to social care and employment assistance, and we require the best talent to join our mission.

By working with us, you will benefit from:

  • Competitive compensation and a generous pension scheme.
  • 28 days of annual leave plus public holidays.
  • Flexible working arrangements.
  • Investment in your professional development and technology.
  • A diverse array of employee benefits.

Commitment to Diversity and Inclusion:

At Riverside, we celebrate diversity in all its forms. We are dedicated to fostering an inclusive workplace where every individual is respected, empowered, and heard. Our commitment to inclusivity is integral to our success and enhances the experiences of our customers and colleagues.

This position is part of our Ethnic Diversity guaranteed interview scheme. If you identify as Ethnically Diverse and meet the minimum criteria for the role, you will be guaranteed an interview.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for applicants who declare a disability, provided they meet the minimum requirements outlined in the role profile.

Role Responsibilities

  • Collaborate within a cross-functional team, taking end-to-end responsibility for the technical specifications needed to develop new products, services, and capabilities.
  • Facilitate collaborative workshops with team members, business stakeholders, and customers to define current and future business requirements, enabling the design and implementation of solutions that deliver value.
  • Gather technical needs through various analytical techniques and translate them into user stories, epics, process diagrams, and requirement documentation.
  • Work closely with Design, Delivery, and Architecture teams to align business goals, strategic drivers, and product roadmaps, developing technical solutions that meet expected outcomes.
  • Assist development and testing teams to ensure a shared understanding of technical requirements and project objectives.
  • Ensure that non-functional requirements are considered in all relevant procurement activities.
  • Identify and help resolve challenges to successful delivery by facilitating decision-making processes.
  • Decompose large initiatives into manageable tasks for iterative delivery, enabling the team to provide value sooner.
  • Embrace self-organization and adopt innovative approaches to analysis.
  • Collaborate with Business Analysts, Solution Architects, and the broader team to continuously review and prioritize the backlog against business needs.
  • Participate in squad meetings, including Planning, Backlog Refinement, and Retrospectives.
  • Adapt to necessary changes in work priorities and undertake additional duties to support effective service operations.
  • Promote continuous improvement through routine and tailored analysis, utilizing stakeholder feedback to identify enhancement opportunities.

Essential Knowledge, Skills, and Experience

  • Experience in capturing technical specifications within a complex, multi-site organization.
  • Strong knowledge of industry-standard tools and design methodologies.
  • Familiarity with analysis in SCRUM, Kanban, Lean, or other Agile methodologies.
  • Awareness of Waterfall methodologies and upfront technical requirements gathering.
  • Experience in a multi-disciplinary team environment.
  • Excellent communication and stakeholder management skills.
  • A focus on value with the ability to analyze data, system functionality, and complex business information.
  • A commitment to lifelong learning and skill development.
  • A pragmatic approach to achieving business objectives.
  • A dedication to enhancing quality and standards in customer service.
  • A proactive approach to addressing the needs and expectations of internal and external customers.
  • An awareness of community and cultural diversity and its impact on behavior.
  • Strong interpretative skills for decision-making based on diverse information sources.
  • High standards of communication in line with Riverside's policies.
  • A willingness to challenge existing processes for optimal service delivery.
  • Confidence in making difficult decisions and standing by them.