Sales Support Specialist
7 days ago
The Workshop is a dynamic and innovative company within the logistics and construction industry, seeking an experienced and professional Sales Support Advisor to join our team.
Job SummaryWe are looking for a highly skilled and motivated individual to provide exceptional customer service, process orders, and support our sales team in a fast-paced and dynamic environment.
Key Responsibilities:- Provide a high level of customer service over the telephone, webchat, and email
- Secure orders by converting calls into confirmed orders
- Process orders and bookings with accuracy
- Deal with customer enquiries and queries
- Upsell products/services to maximise orders
- Take payment details and process payments
- Perform various general office administration duties
- Support other members of the team
- Excellent telephone manner, remaining friendly, polite, and professional at all times
- Great communication, interpersonal, and IT skills
- Very good attention to detail to ensure accuracy of information
- Good understanding of the sales process
- Good organisation skills with the ability to use own initiative
- Reliable, flexible, and adaptable
- Hardworking and conscientious
- Positive, motivated, and pro-active
- Ability to remain calm and patient when under pressure
- Ability to work within a busy and fast-paced customer-focused sales environment
- Competitive salary of £29K
- Company and personal quarterly bonus scheme
- 25 days holiday + BH, increasing with length of service
8.5 hours per day, Monday to Friday, with a 30-minute unpaid lunch break
Saturday mornings on a rota basis (1 in 9 at present)
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