Reception & Locker Room Coordinator

3 weeks ago

London, Greater London, United Kingdom Selfridges Full time

Reception & Locker Room Assistant Role

We are seeking a highly organized and personable individual to join our team as a Reception & Locker Room Assistant at Selfridges. As a key member of our store operations team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our reception and locker room areas.

Key Responsibilities:

  • Welcoming visitors and team members, answering inquiries, and directing them to their destinations
  • Maintaining a safe and clean reception area, complying with procedures, rules, and regulations
  • Issuing visitor and team member badges, and arranging building access for large groups
  • Managing the locker system, controlling access, and ensuring staff facilities are maintained to a high standard
  • Providing excellent customer service, responding to queries, and resolving issues in a professional manner

Requirements:

  • Previous experience in reception or concierge service, with a strong understanding of customer service principles and practices
  • Knowledge of computer systems, specifically MS Office suite software, and prior training on telephony systems
  • Excellent communication and interpersonal skills, with the ability to work effectively with multiple stakeholders
  • Highly organized, with a strong attention to detail and ability to multitask and prioritize
  • Ability to work under pressure, with a customer-focused approach and a passion for delivering exceptional service

About Selfridges:

We are a world-renowned luxury department store, committed to providing an exceptional shopping experience for our customers. As a Reception & Locker Room Assistant, you will be part of a dynamic team that is dedicated to delivering outstanding service and ensuring the smooth operation of our store.

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