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Travel Operations Manager

2 months ago

Sheerness, Kent, United Kingdom Hays Travel Full time

About the Role

We are seeking an experienced Assistant Manager to join our successful teams in our branches. As a key member of our management team, you will assist the branch manager in coaching and developing a team of consultants, ensuring that the company's high standards are maintained.

Key Responsibilities

  • Maximise sales and assist the branch manager in ensuring the overall profitability of the branch
  • Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Assist with the supervision, coaching, and development of branch staff
  • Identify and meet customers' needs by providing exceptional customer service at all times
  • Participate in promotional events and activities to increase exposure of the branch
  • Use social media to promote offers, generate customer engagement, and sales leads
  • Lead by example in achieving individual sales targets and objectives
  • Assist and support the branch manager to achieve maximum staff productivity while ensuring staff motivation is maintained
  • Ensure excellent customer service experience is provided at all times
  • Attend managers' meetings, conferences, and other promotional events as required
  • Effectively perform administrative duties
  • Undertake any other duties that may fall into the job criteria
  • Conform with all company policies and procedures, including health and safety
  • Treat all employees, customers, and suppliers with dignity and respect

Competencies

  • Ability to coach, develop, and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business
  • Ability to assist with the development of employees to maximise job satisfaction and performance
  • Competent IT skills

Experience

  • At least 2 years' experience as a Travel Consultant
  • A proven sales record
  • Passionate about travel and tourism
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
  • Good sales and presentation skills
  • Customer-focused
  • Problem-solving
  • Good leadership skills and experience of working within a supervisory role
  • Good organisational and time-management skills
  • Excellent communication skills
  • A recognised travel qualification (desirable)