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Assistant Store Manager

2 months ago

Reading, Reading, United Kingdom ERNEST JONES Full time
About the Role

We are seeking an experienced and motivated Assistant Store Manager to join our team at Ernest Jones. As a key member of our store leadership team, you will play a vital role in driving sales growth, developing our team members, and delivering exceptional customer experiences.

Key Responsibilities
  • Support the Store Manager in achieving sales targets and driving business growth
  • Lead and develop a high-performing team of sales assistants, providing coaching and guidance to ensure excellent customer service and sales results
  • Ensure compliance with company policies and procedures, maintaining a safe and secure working environment
  • Run the store in the absence of the Store Manager, making key decisions and taking ownership of store operations
  • Develop and implement sales strategies to drive business growth and improve customer engagement
  • Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized service and recommendations
Requirements
  • Proven experience in retail management, preferably in the luxury jewellery or watch industry
  • Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Commercial awareness and a drive to deliver outstanding results
  • Knowledge of the jewellery and watch industry, with a passion for our products and a desire to help customers celebrate life and express love