Sales Representative

2 months ago


London, Greater London, United Kingdom MyTutor Full time
About MyTutor

MyTutor is the UK's leading online platform for one-to-one learning, dedicated to improving education for everyone in the UK and beyond. We're committed to creating a stress-free learning experience for those who can afford it, and funded for those who can't.

Our handpicked community of tutors work online with students from diverse backgrounds, having already given over half a million lessons. We're proud of our partnerships with over 1,300 schools and our Trustpilot rating of 4.5 stars.

Job Summary

We're seeking a Senior Sales Executive to join our passionate and ambitious Sales team in a fast-paced and high-growth environment. As a key member of our team, you'll support parents in finding the right tutor for their child's needs, managing their journey from initial sign-up to becoming a new paying customer.

Key Responsibilities
  • Support parents in finding the right tutor through predominantly outbound phone calls, email, WhatsApp, SMS, and live chat.
  • Cross-sell products to maximize customer long-term value and meet customer demands.
  • Build strong customer relationships by demonstrating excellent communication techniques and product expertise.
  • Provide feedback on trends and patterns of parent needs to our Product and Consumer Marketing teams.
  • Collaborate with the Consumer Sales Team Lead to continuously iterate on communication and processes, ensuring the best service for parents and results for the business.
Requirements
  • Previous experience in an environment with sales targets and KPIs.
  • Ability to work weekday and occasional weekend shifts until early evening.
  • Comfortable working from our London office, near Old Street, 3-4 days per week.
  • Excellent communication and empathetic skills, with a drive to help others.
  • Team player with attention to detail and quality of service.
  • Experience with HubSpot or similar CRM software is a plus.
What We Offer
  • 25 days holiday, plus 1 'time for me' day and flexible bank holidays.
  • Flexible working arrangements possible, around MyTutor's core hours.
  • Workplace pension & salary exchange scheme.
  • Health & Wellbeing benefit options, plus cycle, tech, and gym schemes.
  • Enhanced parent policies and workplace nursery scheme.
  • A personal L&D budget of up to £350, pro-rated for part-time employees.
  • Inclusive policies supporting all staff to flourish, and a wide range of MyTutor communities & networks.
Interview Process
  1. A screening call with a member of the Talent team.
  2. A virtual task or presentation related to the role, with ample time to complete.
  3. A culture & values add virtual-coffee with a member of MyTutor.

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