Client Service Executive
4 days ago
At Davies, we are seeking a highly skilled Client Service Executive to join our team. As a key member of our Motor Insurance team, you will be responsible for building and maintaining strong relationships with our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:- Manage day-to-day interactions with a portfolio of core and volume motor clients to ensure we meet client expectations and maintain positive relationships.
- Build and maintain strong relationships with technical and supply chain management teams within client organisations.
- Proactively seek feedback from clients and gather insights to inform an engagement plan focused on each client's specific needs and objectives.
- Contribute to the development and execution of client engagement and growth plans.
- Champion client needs and objectives internally to ensure a fully aligned and first-class service is consistently delivered.
- Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence.
- Coordinate internal activity to optimise service delivery relative to client needs and resolve client issues promptly and effectively.
- Support the planning and delivery of new motor client onboarding, ensuring a smooth and on schedule launch.
- Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly.
- Liaise with client reporting team to manage the timely and accurate production of client management information ahead of release to clients.
- Monitor and report on service performance metrics to clients and internal stakeholders.
- Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement.
- Relationship management experience in the insurance industry.
- Confident communicator capable of building relationships.
- Knowledge of the motor insurance claims market.
- Ability to work proactively and autonomously to understand and respond to client challenges.
- Sound understanding of MI reporting with a keen eye for detail.
We are a community of outstanding people who welcome different perspectives, support each other's ambitions, and grow together. We adapt and look ahead in a fast-changing business environment, and we succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. We are dynamic, innovative, and connected, and we aim to be an equal opportunities employer.
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