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Lead Retail Operations Manager
3 months ago
Position Overview
We are excited to present a remarkable opportunity to become a pivotal member of the Management team in Catering as a Lead Retail Operations Manager. In this role, you will oversee the retail units across various locations.
Your enthusiasm for retail and sales will be crucial as you guide the team in fulfilling all retail needs for staff, patients, and visitors, while also driving income generation initiatives. A minimum of 5 years of retail experience is essential.
Possessing a strong understanding of retail sectors, including brand recognition, is vital. You will ensure that all computerized systems are accurately maintained to reflect financial data.
A flexible mindset is necessary for this role to meet and uphold service standards and expectations, including working during weekends, evenings, and public holidays.
Key Responsibilities
The successful candidate will be accountable for the recruitment, supervision, training, and guidance of the retail team across our outlets and hospitality events. It is imperative to maintain the highest standards of food hygiene for all visitors, staff, and patients.
You will ensure compliance with the Trust Food Safety Policy and Food Safety Management System, as well as all legal obligations.
Support and oversee the ordering and secure receipt of goods while maintaining agreed stock levels within budget for use in the retail outlets.
Conduct monthly management audits for Food Safety and Health & Safety across all retail locations to ensure full legal compliance.
Collaborate with teams to enhance service delivery for all visitors.
Engage with teams to explore innovations and food trends that can elevate the retail offerings for staff, visitors, and patients.
Conduct visitor satisfaction surveys for the retail outlets to identify opportunities for continuous improvement.
About Us
As a trusted organization at the core of our communities, we acknowledge the significant role we play in supporting the public, patients, our personnel, and local partners in achieving optimal health outcomes for the local population and the communities we serve by providing Exceptional Care Together.
Our core Values of Compassion, Openness, and Excellence guide our operations as a Trust, and these principles are becoming ingrained in all facets of our work.
In return, we offer:
- Opportunities for professional and leadership development.
- Continuous support from recruitment through to your integration into our team and beyond.
- Employee benefits including an assistance program, discounted gym memberships, onsite fitness classes, and vehicle schemes.
Essential Skills and Experience
- Proficiency in English & Maths (GCSE Grade C or above).
- Advanced IT literacy, including Microsoft Office Suite.
- Food Safety Level 3 certification.
- Qualification in Team Leading or Supervising.
- A minimum of 5 years of retail experience.
- Experience in HR practices.
Desirable Skills
- Customer Care Qualification.
- HACCP Qualification.
- Experience in Retail Services and Brand Awareness.
- Previous supervisory experience in services and staff management.
- Health & Safety Qualification Level 3.
Technical Skills
- Computer literacy, including proficiency in Microsoft Office Suite.
