Food and Beverage Team Member

7 days ago

Croydon, Greater London, United Kingdom London Croydon Aerodrome Hotel, Signature Collection Hotel by Best Western Full time
Job Summary

We are seeking a highly motivated and enthusiastic Food and Beverage Team Member to join our team at the London Croydon Aerodrome Hotel, Signature Collection Hotel by Best Western. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities
  • Set up the restaurant and bar for service, ensuring high standards of presentation.
  • Act as the face of the business, providing exceptional hospitality service and maintaining the hotel's brand reputation.
  • Engage with guests, take food and beverage orders, and use upselling opportunities to enhance their experience.
  • Create a welcoming atmosphere that puts a smile on our guests' faces.
Benefits
  • Employee discounts on bedroom rates across our Best Western hotel portfolio.
  • Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
  • Eye care, free legal and money advice, counseling sessions, and hospital and death benefit plans.
  • Cycle to work scheme, wellbeing tips and support, fitness videos, recipe ideas, and advice on keeping active and healthy living.
  • Wellbeing podcasts and TV, breathing exercises, and a 24/7 advice and support line.
  • Team reward and recognition, free meals on duty, and free parking.
Requirements
  • Contagious enthusiasm and a sincere desire to create memorable guest experiences.
  • A natural ability to engage with others and a genuine passion for the hospitality industry.
  • Proven experience in a hospitality environment, preferably in hotel or restaurant operations.
  • The ability to remain calm and composed in high-pressure situations.
  • A self-starter with the capability to work independently without supervision.
  • A positive outlook and approachable demeanor that exudes warmth and professionalism.
  • A willingness to learn and a desire to develop within the role.
  • An innate talent and self-assurance in your abilities, coupled with exceptional attention to detail.
About Us

The London Croydon Aerodrome Hotel, part of the Signature Collection Hotel by Best Western, is a convenient location with easy access to central London and a short train ride from East Croydon Station. Our hotel offers 110 bedrooms, including family bedrooms, a stylish wedding venue, and 5 meeting rooms. We provide great value, premium accommodation just outside London for business travelers and families.

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