Service Designer
2 weeks ago
At RM Education, we're committed to enriching the lives of learners worldwide. As a Service Designer, you'll play a crucial role in driving the overall design, requirements gathering, and customer experience for our Software Portfolio. You'll work closely with the Product, Software development, engineering, and third-party resources to rapidly prototype and test new features.
Key Responsibilities- Facilitate design sprints to solve complex problems and drive innovation.
- Collaborate with product managers and stakeholders to define product requirements, user stories, and design specifications that align with business goals and technical capabilities.
- Design comprehensive service blueprints that outline interactions between users and the service at each touchpoint.
- Create user journey maps, wireframes, prototypes, and other design deliverables to visualize and communicate service concepts, interactions, and workflows.
- Champion user-centric design principles, accessibility standards, and best practices, advocating for the needs of diverse user groups and ensuring inclusive and ethical design solutions.
- Engage with users and analyze data to drive future product improvement.
- Create design artefacts that seamlessly integrate with our development process.
- Proven experience in product design in a fast-paced B2B technology company.
- Strong portfolio showcasing ability to simplify complex workflows and create intuitive user experiences.
- Experience with user research methodologies and ability to translate insights into design decisions.
- Proficiency in industry-standard design and prototyping tools.
- Excellent communication skills, with ability to articulate design rationale to both technical and non-technical stakeholders.
- Familiarity with design systems and ability to contribute to their evolution.
- Proficiency in Microsoft Office tools.
- Familiarity with design and prototyping tools such as Adobe Suite, Figma.
- Ability to identify opportunities of value and present data to support them.
At RM Education, we offer a competitive salary, core benefits package, and performance-related bonus. We're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. If you require additional support with your application or through the interview process, please contact us at recruitment@rm.
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Service Designer
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