Service Designer

2 weeks ago


Abingdon, Oxfordshire, United Kingdom RM Education Full time
Service Designer

At RM Education, we're committed to enriching the lives of learners worldwide. As a Service Designer, you'll play a crucial role in driving the overall design, requirements gathering, and customer experience for our Software Portfolio. You'll work closely with the Product, Software development, engineering, and third-party resources to rapidly prototype and test new features.

Key Responsibilities
  • Facilitate design sprints to solve complex problems and drive innovation.
  • Collaborate with product managers and stakeholders to define product requirements, user stories, and design specifications that align with business goals and technical capabilities.
  • Design comprehensive service blueprints that outline interactions between users and the service at each touchpoint.
  • Create user journey maps, wireframes, prototypes, and other design deliverables to visualize and communicate service concepts, interactions, and workflows.
  • Champion user-centric design principles, accessibility standards, and best practices, advocating for the needs of diverse user groups and ensuring inclusive and ethical design solutions.
  • Engage with users and analyze data to drive future product improvement.
  • Create design artefacts that seamlessly integrate with our development process.
Requirements
  • Proven experience in product design in a fast-paced B2B technology company.
  • Strong portfolio showcasing ability to simplify complex workflows and create intuitive user experiences.
  • Experience with user research methodologies and ability to translate insights into design decisions.
  • Proficiency in industry-standard design and prototyping tools.
  • Excellent communication skills, with ability to articulate design rationale to both technical and non-technical stakeholders.
  • Familiarity with design systems and ability to contribute to their evolution.
  • Proficiency in Microsoft Office tools.
  • Familiarity with design and prototyping tools such as Adobe Suite, Figma.
  • Ability to identify opportunities of value and present data to support them.

At RM Education, we offer a competitive salary, core benefits package, and performance-related bonus. We're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. If you require additional support with your application or through the interview process, please contact us at recruitment@rm.


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