Technical Support Specialist

4 weeks ago

Leeds, Leeds, United Kingdom Travail Employment Group Full time
Technical Support Engineer - Utilities

£35 - 40k, mobile role, van, phone, laptop.

This is an exciting opportunity for a skilled professional with a strong background in mains service laying from the utilities, gas or water industry looking to transition into a client-facing, support role. As a Technical Support Engineer, you will be responsible for providing onsite and technical support, robot operation, training, service, and repair to customers using or trialing their equipment.

The Role:
  • Operating robots on customer sites to ensure efficient and safe operations.
  • Providing technical support both face-to-face and remotely to resolve customer queries and issues.
  • Working with customers on-site to provide training, surveying services, demonstrations, troubleshooting user operating problems, and basic equipment repair.
  • Presenting products at exhibitions and conferences to showcase our innovative solutions.
  • Administering training courses of products to customers to enhance their knowledge and skills.
  • Conducting technical product presentations to customers to demonstrate our expertise and capabilities.
  • Collaborating with the design team to provide practical advice and feedback on products to assist product development and improvements.
  • Communicating new product information internally and providing training where necessary to ensure seamless integration.
  • Assisting with field trials and completing documentation for field trials with customers, including Risk Assessment, Method Statements, Safe Systems of Work, and G23.
  • Assisting in writing the technical manuals for products to ensure accurate and comprehensive documentation.
  • Serving as the liaison for field trials with all customers and the Engineering teams to trial new innovative products.
The Ideal Candidate:
  • A hands-on engineering background with experience operating robots, preferably in the utilities, gas, or water industry.
  • Apprenticeship, HNC, HND, or Degree qualified in Mechanical or a SHEA Gas/Water Safety Passport.
  • Excellent customer-facing, organisational, and communication skills to effectively interact with customers and colleagues.
  • The ability to train customers, operators, and team members to ensure knowledge transfer and skill development.
  • Comfortable working outside on excavation sites, with a willingness to adapt to changing environments.
Prepared to Train for:
  • Network Construction Operations (Water)
  • Gas or Water Apprenticeship completed
  • NCOG1 Network Construction Operations Level 1 or above Gas (City & Guilds) (preferred)
  • Experience of Inspection, testing, and repair equipment within the pipeline, water, and/or gas industry
  • SHEA Gas safety Passport
  • NCOG1 Network Construction Operations Level 1 Gas (City & Guilds)
  • NCO2GM/GS Network Construction Operations Level 2 Gas (City & Guilds)
  • Ground Support Excavation/Deep Excavation Awareness course
  • Low risk confined spaces course
About the Company:

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