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Transport Operations Coordinator
2 months ago
About DX Group
DX Group is a leading independent parcel, mail, and logistics services company operating throughout the UK and Ireland. We deliver the important things in life, providing next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles.
Our Values
We value team players and are committed to providing our people with the technical and personal skills to progress their careers. Our brand is what we do every day, and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What We Offer
We know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career, DX will provide the training and the opportunities.
Job Summary
To support the Shift Manager in the completion of daily de-briefs to ensure high standards of customer service and courier compliance with all operational processes.
Key Responsibilities
- Daily completion of De-brief ensuring any service issues/failures are logged and communicated to the Customer Service team and management.
- Ensuring all driver non-compliances are investigated and escalated accordingly.
- Use of the company software to monitor performance, supporting with on-the-road issues as required.
- Ensuring all returned items are returned as per Standard Operating Procedure (SOP).
- Completion of Ad-hoc de-briefs as and when required.
- Daily download of handheld scanners, ensuring the condition of any faults are reported.
- All returns are coded correctly.
- Completion of Ad-hoc vehicle audits.
- POD and address data entry.
Additional Information
This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity and Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more
