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2 months ago
About APM Terminals
APM Terminals is a global leader in container terminal operations, providing a wide range of services to support the efficient movement of goods around the world.
Job Summary
We are seeking an experienced IT Support Technician to join our team in a key role that will provide onsite support for desktop management, asset management, and physical support for other IT equipment.
Key Responsibilities
- Provide onsite support for desktop management, asset management, and physical support for other IT equipment
- Assist remote support teams with software distribution and packaging, monitoring, and infrastructure services
- Handle and prepare hardware, including desktops, laptops, and other IT equipment
- Provide 2nd and 3rd level desktop and infrastructure support
- Collect and provide input for improvements to IT services
- Act as a local project coordinator for hardware and software updates and rollouts
- Support other locations as appropriate, including offices and warehouses within the UK and Ireland
- Participate in maintenance windows and on-call support
- Update asset management records
- Support the TechBar in the office on a rotational basis
Requirements
- Advanced desktop usage, including VPN and Citrix
- Knowledge of Apple Macs and ability to troubleshoot issues
- Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems, and connectivity
- Good knowledge of common PC accessories and how to connect them
- Microsoft Office 365 skills, including Word, Excel, Outlook, Access, SharePoint, Teams, Project, and Visio
- Able to set up mobile devices, including iOS and Android devices
- Good understanding of IT infrastructure components
- Basic server and network troubleshooting skills
- Knowledge of file and print services
- Knowledge of Active Directory
- Knowledge of an IT Service Management application, such as Service Now
- Change and Risk Management awareness
- Basic knowledge of AV equipment, including meeting room equipment
- ITIL V3 Foundation Certification
- Teams Video Conferencing skills
- WLAN and Wi-Fi knowledge
- Good understanding of Apple equipment in a business environment
What We Offer
As an IT Support Technician at APM Terminals, you will have the opportunity to work with a global leader in container terminal operations, providing a wide range of services to support the efficient movement of goods around the world.
We offer a supportive environment to develop your skills, access to world-class learning programs, and a diverse and inclusive culture where you are valued for who you are and rewarded for what you bring.
We are committed to a diverse and inclusive workplace and welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.