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Site Operations Manager
2 months ago
About the Position
At Balfour Beatty, we believe that exceptional infrastructure is just the beginning. Join our Living Places team as a Site Operations Manager and contribute to building a legacy of excellence.
Role Overview:
Oversee the scheduling of various types of reactive, revenue-generating, and emergency tasks using Confirm, ensuring optimal allocation of resources to maximize productivity and meet contractual timelines; Achieve a right-first-time approach in all planning and execution stages by validating incoming tasks, liaising with clients for issue resolution, and auditing completed tasks for data integrity; Manage the complete lifecycle of project-specific routine maintenance activities, including overseeing the delivery team and maintaining communication with residents.Key Responsibilities:
As a Site Operations Manager , your duties will include:
Work Planning and Allocation:
Assess incoming tasks to ensure all necessary information is provided (Job Packs / TM Forms, etc.) Conduct thorough validation of incoming tasks, including evaluating information needed to complete the tasks and identifying any specialized materials or equipment required Schedule and log all emergency tasksRoutine Maintenance Management:
Conduct site visits and engage with clients to define the scope of work Communicate with client team members to secure approval for work scope and agree on costs Maintain ongoing communication with residents and client team members throughout the execution of tasksPerformance Oversight:
Generate productivity reports and provide insights to assist in managing outputs Offer recommendations to the Performance Manager to support monthly operational reporting Focus on enhancing performance on a daily basis.Financial and Commercial Responsibilities:
Assist the commercial team in cost recovery efforts Ensure the effective use of Confirm to capture accurate information from operatives.Supply Chain Management:
Allocate tasks to subcontractors Oversee the planning and completion of tasks by subcontractors.Client Relations:
Provide necessary reports and information as requested by the client team.Ideal Candidate Profile:
Personal Attributes and Experience:
Proven experience in managing a Highways Maintenance Contract with operational oversight Familiarity with emergency and winter service operations Strong business acumen Excellent interpersonal skills, capable of providing clear direction Outstanding organizational abilities Adaptability to changing circumstances Proficient in root cause analysis and problem-solving Commercial awareness regarding business costs, SLAs, and KPIs Understanding of basic project scheduling and proficiency in IT systems, particularly Excel.Why Join Us?
Every day, our teams tackle exciting projects in dynamic environments, developing, managing, and maintaining the essential infrastructure and public spaces that communities depend on.