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Customer Service Representative

2 months ago

Huddersfield, Kirklees, United Kingdom Reed Full time
Customer Service Administrator Job Description

We are seeking a highly skilled Customer Service Administrator to join our team on a temporary basis. As a Customer Service Administrator, you will be the primary point of contact for customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:

  • Provide accurate and timely information to customers regarding orders and deliveries.
  • Negotiate with customers to arrange suitable delivery dates and times.
  • Perform reconciliation duties to ensure accurate site planning.
  • Update the planning system with customer details and site information.
  • Address safety critical defects promptly and put the site on stop if necessary.
  • Regularly contact customers to close out outstanding issues and update the planning system.
  • Answer customer helpline calls and respond to requests for information.
  • Handle customer queries, including providing Proof of Delivery documents.
  • Log customer complaints and escalate to the appropriate party.
  • Manage responses to customer complaints within agreed timelines.
  • Log KPI information for management reports.
  • Collate data on additional costs incurred per customer for monthly charging.
  • Support the smooth running of the shift with various administrative tasks.

Requirements:

  • Experience in customer services.
  • Ability to work to deadlines and manage time effectively.
  • Professional and helpful attitude towards customers, colleagues, and the public.
  • Strong organisational and communication skills.
  • Able to cover the shifts required for this role.

Benefits:

  • On-site car parking.
  • Competitive hourly rate £13 plus Reed benefits.