Head of People Services Transformation

2 weeks ago

London, Greater London, United Kingdom Arcus FM Full time
About the Role

We are seeking a highly experienced and strategic Senior HR Leader to join our HR senior leadership team at Arcus FM. As the Head of People Services, you will play a key role in driving change and transformation across our HR functions, aligning with our business values and growth strategy.

Key Responsibilities
  • Collaborate with the Chief People Officer and the People leadership team to drive change and improvement across all HR functions.
  • Develop and implement a People Services strategy that aligns with our business objectives and growth strategy.
  • Lead and develop an internal-customer focused People Services team to deliver an efficient service to colleagues and managers.
  • Oversee the development and delivery of an HR administration model, including payroll, training & development, onboarding, colleague job changes, referencing, colleague contract management, absenteeism, and ER.
  • Develop and lead a team who are motivated to deliver effective and accurate people processes and advice, maintaining our data to ensure accuracy of our single source of people data.
  • Keep current with industry trends and leverage vendors appropriately to ensure all People Service operations are keeping pace with the market and external benchmarks.
  • Be responsible for the management and delivery of people risks, to ensure the team and organisation are compliant with employment law and legislation such as GDPR.
Requirements
  • A background operating in senior HR positions, either in a 'Head of' or equivalent level, with experience of facilitating change within an established HR function, in a fast-paced environment.
  • Significant experience of HR shared service activities including UK payroll and legislative compliance (including GDPR).
  • A proven track record of managing, leading, and developing a People Services team.
  • Demonstrable experience of process improvement, leveraging automation and implementing simplicity within a HR function.
  • The ability to deliver both BAU and implement process improvement strategies at the same time.
  • The ability to influence stakeholders at all levels, while managing senior internal relationships.
  • Experience with motivating an existing HR team to embrace change, while providing clear direction and measurable targets to track progress, and proactively identify issues.
  • Strong knowledge of UK Payroll, and wider UK legislative processes.
  • A strong focus on designing people services metrics and KPIs to monitor and demonstrate effective customer service.
  • The ability to employ a consultative approach in identifying and understanding areas for improvement, while only accommodating external suggestions if useful, and aligned to the overall business strategy.
What We Offer
  • Salary: £60,000-65,000 depending on experience
  • Up to 20% discretionary bonus scheme, subject to achievement of targets
  • Car allowance: £6,936 per annum
  • Private Healthcare (Couple)
  • 25 days annual leave + Bank Holidays
  • Group personal pension scheme of matched contributions between 5% and 6%
  • Life Assurance
  • Funded Training Sponsorship Scheme
  • Cycle to Work Scheme
  • Health Cash Plan
  • Up to 10% off B&Q/ Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres
About Arcus FM

We are a dynamic and growing organisation that values individual development and offers industry-leading Learning & Development opportunities to our colleagues.

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