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Enterprise Resource Planning Analyst
2 months ago
Job Role: ERP Support Analyst
Salary: £45-55,000 + benefits
Location: Flexible (remote work options available)
Key Skills: ERP Support, System 21, JDA, JD Edwards, Infor, Manufacturing, ERP, EDI, Application Support
About the Role:
Chapman Tate Associates is seeking an experienced ERP Support Analyst to join our team. As an ERP Support Analyst, you will play a crucial role in ensuring the smooth operation and maintenance of our Enterprise Resource Planning (ERP) system.
Key Responsibilities:
- Provide Technical Support:
- Respond to and resolve ERP-related issues, ensuring minimal disruption to business operations.
- Troubleshoot and diagnose system errors, working with end-users to identify and fix problems.
- Escalate unresolved issues to higher-level support or vendor teams when necessary.
- System Maintenance & Configuration:
- Perform routine maintenance tasks such as system monitoring, data integrity checks, and backups.
- Assist in configuring and customizing the ERP system to meet specific business requirements.
- Manage user accounts, permissions, and roles within the ERP system.
- Training & Documentation:
- Develop and deliver training materials and sessions to end-users to maximize their effective use of the ERP system.
- Create and maintain detailed documentation of system processes, configurations, and troubleshooting procedures.
- System Upgrades & Implementations:
- Participate in the planning, testing, and implementation of ERP upgrades and patches.
- Work closely with IT and business teams to gather requirements for system enhancements and new modules.
- Conduct user acceptance testing (UAT) and provide post-implementation support.
- Data Management & Reporting:
- Assist in the creation and modification of reports and dashboards to support business decision-making.
- Ensure data integrity by conducting regular audits and data clean-up activities.
- Support data migration and integration efforts as needed.
- Collaboration & Continuous Improvement:
- Collaborate with cross-functional teams to understand business processes and how the ERP system can support them.
- Identify opportunities for process improvements and system optimizations.
- Stay updated on ERP best practices and emerging technologies to propose enhancements.
Requirements:
- 2-4 years of experience in ERP support, preferably with System 21, INFOR, Aurora, JDA or similar dealing with various 3rd-parties in the maintenance of ERP based applications
- Experience with SQL will be advantageous and ERP modules (e.g., Finance, Supply Chain, HR)
- Experience of iSeries/OS400/AS400 OS
What We Offer:
- Competitive salary and benefits package
- Professional development opportunities and continuous learning
