Field Service Coffee Engineer

3 weeks ago

WestonsuperMare, North Somerset, United Kingdom Midas Full time
Job Title: Field Service Coffee Engineer

We are seeking a skilled Field Service Coffee Engineer to join our team at Midas. As a Field Service Coffee Engineer, you will be responsible for installing, maintaining, and repairing commercial coffee machines for our clients.

Key Responsibilities:
  • Installation, maintenance, and repair of commercial coffee machines, including Traditional Espresso, Bean to Cup, and Instant machines.
  • Diagnosing faults and troubleshooting technical issues to ensure equipment is up and running efficiently.
  • Carrying out scheduled preventative maintenance to minimize breakdowns and optimize machine performance.
  • Responding to emergency breakdowns and offering timely repairs to meet client needs.
  • Managing parts inventory in your company van, ensuring you have the required stock to complete repairs on time.
  • Documenting service visits, repairs, and machine status, ensuring all paperwork is accurate and up to date.
Requirements:
  • Experience in the coffee industry with knowledge of coffee machine maintenance and repairs, though candidates from similar sectors (vending machines, domestic appliances, capital equipment) will be considered.
  • Strong technical skills in handling coffee equipment such as Traditional Espresso, Bean to Cup, and Instant coffee machines.
  • Problem-solving abilities to diagnose and repair machine malfunctions quickly and effectively.
  • Excellent customer service skills, capable of building strong relationships with clients while representing the brand professionally.
  • IT literacy, comfortable using cloud-based service management systems and Microsoft Office (Word, Excel, PowerPoint, etc.).
  • Experience with electrical systems and basic plumbing, relevant to coffee machine servicing.
  • Attention to detail in managing service documentation and ensuring compliance with maintenance schedules.
What We Offer:
  • Competitive salary with overtime opportunities
  • Company van, laptop, and mobile
  • 22 days holiday per year

If you have a passion for the coffee industry and are excited by the opportunity to work on a diverse range of coffee machines in a hands-on field service role, we encourage you to apply for this exciting opportunity.

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