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IT Field Engineer
2 months ago
Job Summary:
We are seeking an experienced IT Field Engineer to join our team at som3 Recruitment. As an IT Field Engineer, you will be responsible for ensuring the smooth operation of our IT infrastructure across our Vehicle repair centres in the South West region.
Key Responsibilities:
- System Maintenance: Ensure that IT systems are operating optimally, meeting Service Level Agreements (SLAs), and driving colleague satisfaction.
- Technical Support: Diagnose, repair, and install IT systems, providing expert support across various technologies.
- Project Collaboration: Work with the broader team on larger IT installations and service projects.
- First-Time Fixes: Achieve high levels of first-time resolutions through deep product knowledge and effective problem-solving.
- Strategic Implementation: Align your daily tasks with the company's strategic objectives, ensuring IT solutions support our growth.
- Customer Interaction: Provide top-tier organisational and communication skills in every customer-facing situation.
- Task Execution: Complete tasks quickly and efficiently, following company procedures and maintaining a professional image.
- Issue Resolution: Handle colleague queries with professionalism, collaborating with Support Administration and third parties as needed.
- Adaptability: Flexibly manage tasks in a fast-paced environment, with occasional work outside normal hours.
- Site Audits & Compliance: Conduct site audits and health and safety checks as required, including travel and overnight stays.
Requirements:
- A-Level in technology or equivalent experience.
- Proven experience as a field engineer, preferably in a fast-paced industry.
- Strong focus on delivering excellent customer service, with experience in industries like automotive, hospitality, retail, or logistics.
- Familiarity with ITIL, PCs, printers, communication equipment, and networking.
- Expertise in Microsoft products (Word, Excel, PowerPoint, Teams, SharePoint). MS365 and Microsoft Entra knowledge is a plus.
- Full driving license and own vehicle - essential.
- Experience with VoIP deployment is advantageous.
- Ability to juggle multiple tasks efficiently, with excellent organisational and communication skills.
- Strong team player, capable of building effective working relationships across various functions.
- Phenomenal Communication and customer facing skills with patience and the ability to translate technical jargon to non-technical people.
- Networking and Microsoft qualifications (e.g., MCP, CCIE) are desirable.
- Familiarity with automotive repair systems (Autoflow, Audatex) is an advantage.
- Experience in the automotive or similar fast-paced industries is highly valued.
