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IT Service Delivery Consultant

2 months ago

Reading, Reading, United Kingdom Itineris Full time
Job Description

Role Overview

As a key member of our Service Delivery Team at Itineris, you will play a critical role in providing exceptional support to our UK customers. As our Application Support Consultant, you will be part of a rotation team that delivers top-notch support on all UMAX functionalities.

Key Responsibilities

  • Functional Support: Provide expert-level support on UMAX functionalities, ensuring seamless execution and high customer satisfaction.
  • Incident Management: Diagnose and resolve incidents/bug fixes in a timely and efficient manner, keeping customers informed throughout the process.
  • Functional Changes: Collaborate with customers to prioritize and implement functional changes, ensuring minimal disruption to business operations.
  • Service Delivery: Ensure a professional and successful service delivery approach, aligning with customer expectations and Itineris' Service Level Agreement (SLA).
  • Knowledge Sharing: Provide input, advice, and training to key-users and colleagues, promoting knowledge sharing and best practices.
  • Business Development: Identify new business opportunities and communicate them to the Business Development team, driving growth and expansion.

Requirements

  • Functional Expertise: Strong interest in functional business processes and a minimum of 2-3 years of experience in an Application Support role.
  • Technical Skills: MS Dynamics AX or D365 experience is a plus, with a strong understanding of business applications and ERP systems.
  • Soft Skills: Excellent customer focus, quality-driven, proactive, and result-oriented, with strong analytical and problem-solving skills.
  • Communication: Fluency in English, with excellent oral and written communication skills, and the ability to work effectively in a team environment.

What We Offer

  • Opportunity to work with a leading provider of software solutions for water and energy utilities.
  • Collaborative and dynamic work environment.
  • Chance to develop your skills and expertise in a rapidly evolving industry.