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Area Support Trainer

2 months ago

Chester, Cheshire, United Kingdom Hickory's Smokehouse Full time

Job Summary

Hickory's Smokehouse is seeking a highly skilled Area Support Trainer to join our award-winning training team. As a key member of our team, you will be responsible for coaching and developing a team of in-store trainers, as well as motivating and educating our front of house team.

Key Responsibilities

  • Develop and implement training programs to enhance customer experience and drive sales growth.
  • Coach and mentor in-store trainers to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Collaborate with the management team to identify areas for improvement and develop strategies to address them.
  • Conduct regular training sessions and provide feedback to team members.
  • Monitor and evaluate the effectiveness of training programs and make recommendations for improvement.

Requirements

  • Previous experience in a training or coaching role, preferably in a fast-paced or high-volume restaurant environment.
  • Strong knowledge of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • High school diploma or equivalent required; degree in a related field preferred.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.