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Infrastructure Support Specialist

2 months ago

Swanley, Kent, United Kingdom Informed Recruitment Limited Full time
{"title": "Infrastructure Support Engineer", "subtitle": "Join our team as a skilled Infrastructure Support Engineer to lead the support and improvement of an organization's infrastructure service as it modernizes and continues its digital transformation.", "description": "As a seasoned Infrastructure Support Specialist, you will take responsibility for the operation, security, and maintenance of infrastructure and network technology, as well as associated implementation and upgrade projects. Your role will include familiarizing yourself with the organization's environment, providing a 2nd/3rd line support service, delivering ongoing projects, supporting a hybrid Microsoft 365 and in-premises infrastructure, ensuring security and integrity of systems, managing network, switches, and remote access, and monitoring backup routines.", "requirements": "Must Have:
\u2022 A commercial track record as a 2nd/3rd Line Infrastructure Support Specialist
\u2022 Desktop upgrade project experience, ideally to Windows 11
\u2022 Microsoft Office 365 administration experience, including Exchange Online, Azure AD
\u2022 General experience in a senior technical role proving second/third line support on Microsoft Desktop (10, 11) and Server (2019, 2022) technologies in a hybrid environment
\u2022 LAN/WAN technology management
\u2022 Strong networking skills
\u2022 Experience supporting comms solutions - telephony, Teams, and mobile device management
\u2022 Virtualization technologies
\u2022 Project experience in installing and configuring hardware and software
\u2022 ITIL process and practices, with good appreciation of Incident, Problem, and Change Management
Nice to Have:
\u2022 Windows 11 upgrade experience
\u2022 VMware/Citrix
\u2022 SharePoint
\u2022 Appropriate certification (ITIL, MCP, MCSE or similar Microsoft accreditation)", "benefits": "As an individual, you will have excellent communication skills, both oral and written, while being a creative and tenacious problem solver with the ability to prioritize competing commitments. You will be able to build effective relationships with stakeholders internally and with 3rd parties.", "company": "Informed Recruitment Limited"}