Night Support Specialist

1 week ago

Hounslow, Greater London, United Kingdom Look Ahead Full time
About the Role

We are seeking a compassionate and resilient Night Support Worker to join our Young People service in Hounslow. As a key member of our team, you will play a vital role in ensuring the continuity of our support service at night and maintaining a safe environment for our customers.

Key Responsibilities
  • Build trusting relationships with customers and create a positive atmosphere
  • Work collaboratively with the team to handle the service caseload and administrative responsibilities
  • Conduct key work sessions to achieve Support Plan goals
  • Assess and manage risks associated with customers in a positive risk-taking attitude
  • Provide support with daily living activities, including practical assistance for independent living
  • Support customers to maintain a healthy environment and assist with cleaning and personal hygiene
  • Record and report customer incidents
  • Manage customer referrals, complete assessments, and maintain relevant paperwork
  • Develop relationships with partner organisations to improve service outcomes
  • Adhere to lone working protocols and maintain awareness of health and safety
  • Involve customers in service design and delivery
  • Encourage tenants to pay rent and avoid debt
  • Ensure adherence to Look Ahead's Health and Safety policies and local protocols
  • Take on shift leading responsibilities and coordinate shifts in the absence of a manager
  • Handover key information between shifts
About You
  • You enjoy social interaction and the company of others
  • You exude a warm and friendly presence
  • You prefer working as part of a group or team
  • You are fundamentally calm and resilient
  • You have a practical and logical mind
  • You are able to apply the right balance of care and support
  • You thrive in dynamic and diverse environments
  • You are confident with high levels of self-esteem
  • You are respectful, articulate, and sensitive in your communication style
  • You are motivated towards excellence and improvement of personal performance
What You'll Bring
  • NVQ Level 3 or equivalent with little or some previous relevant sector work experience

We are committed to safeguarding and promoting the welfare of children and adults at risk, and expect all employees, workers, and volunteers to share this commitment.

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