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General Manager Assistant

2 months ago

Reading, Reading, United Kingdom SSP Full time

Job Summary:

We are seeking an experienced and motivated Assistant General Manager to join our team at SSP. As a key member of our management team, you will be responsible for supporting the General Manager in delivering exceptional customer service and operational excellence.

Key Responsibilities:

  • Support the General Manager: Provide guidance and support to the General Manager in achieving business objectives and ensuring the smooth operation of the store.
  • Lead by Example: Demonstrate exceptional customer service skills and set the standard for the team to follow.
  • Team Development: Mentor and train the team to grow and excel in their roles.
  • Operational Excellence: Ensure the highest standards of brand quality and safety for our customers and team.
  • Communication: Communicate effectively and clearly with the team, customers, and stakeholders.
  • Adaptability: Be adaptable and resilient in any situation, ensuring the smooth operation of the store.

Requirements:

  • Proven Experience: Proven experience in a leadership role, with a strong track record of delivering results.
  • Customer Focus: A passion for delivering exceptional customer service and a commitment to exceeding customer expectations.
  • Leadership Skills: Strong leadership skills, with the ability to motivate and inspire the team.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with the team, customers, and stakeholders.
  • Adaptability: The ability to adapt to changing situations and priorities.

About SSP:

SSP is a leading operator of food and beverage brands in travel locations worldwide. We are proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.