Medicines Management Programme Support Officer

2 months ago


Telford, Telford and Wrekin, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our Medicines Management Team as a Pharmacy Technician or Operational Support Officer. This is an exciting opportunity to work in a dynamic team, contributing to the delivery of high-quality services for our patients.

Main Responsibilities
  • Act as a point of contact, responding effectively to complex queries from stakeholders and the public, and passing on relevant information to appropriate team members in a sensitive manner.
  • Assist in the preparation of various documents, including policies and procedures, often to tight deadlines, requiring a high level of concentration and frequent interruptions.
  • Use your own initiative to plan time effectively, prioritise your workload, and respond quickly and appropriately to important and unpredictable issues, ensuring a high level of service is provided.
  • Provide support for the management of the Blueteq hi-cost drugs management system, including the validation of hospital invoices and raising challenges where necessary.
  • Supply relevant information required for financial management, by checking Blueteq approvals against patient details and sending requests for invoices to be paid using Oracle.
  • Provide support for the HCM working group as required, and ensure that monthly audits are carried out to ensure reliable data provision to the senior pharmaceutical advisor for HCM.
  • Support the medicines Incident Lead with the provision of further information where required to support the quality process for managing incidents within STW ICB.
  • Ensure that Medicines Management documents, including Patient Group Directions, Commissioning Policies, and Prescribing Guidelines, are up to date and flagged to the Deputy Director of Medicines Management/Pharmaceutical Advisers in a timely manner for review.
  • Review emails in Mailboxes and provide support and information to enable reply.
  • Support the medicines management team with projects, providing plans or supporting information as required.
  • Use computer-based systems to extract data to support the Medicines Management Team to deliver an effective service, including Oracle Analytics and Ulysses.
  • Be responsible for the development of detailed Medicines Management databases, including the NICE tracker.
  • Maintain a logical filing system, ensuring that all records are kept in a way that they are easily retrievable and confidentiality is maintained, and that records are disposed of in accordance with the NHS Records Management policy.
  • Identify and report all risks to health and safety, security of equipment and property in accordance with ICB policies.
  • Maintain confidentiality of patient and prescribing data in line with ICB confidentiality.
  • Work on your own initiative within professional boundaries and within national/local protocols and legislation.
  • Act on your own professional judgement on a daily basis with regard to making recommendations in respect of medicines management.
  • Undertake any other duties at the request of the line manager, which are commensurate with the role, including project work, internal job rotation, and absence cover.
  • Participate fully in the development review (appraisal) process and undertake continuing professional development as required.
  • Deputise for the Senior Pharmacy Technician in the management of the Prescription Ordering Direct (POD) department.
About Us

The NHS is the biggest employer in Europe, and we are a world-renowned institution. We are a large, friendly Medicines Management team, and we are committed to creating an environment where diversity is celebrated and inclusivity matters.

Person Specification

Qualifications

  • Essential: Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  • Desirable: Ability to meet the travel needs of the post, professional, calm and efficient manner, ability to work without supervision.

Knowledge

  • Essential: Understanding of confidentiality and Data Protection Act.

Skills

  • Essential: Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint, and Access.


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