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IT Service Management Team Lead

2 months ago

Newbury, West Berkshire, United Kingdom Michael Page (UK) Full time

## Job Description

### About the Role

We are seeking an experienced IT Service Management Team Lead to join our team at Michael Page (UK). As an IT Service Management Team Lead, you will be responsible for managing external IT Managed Service Partners, including local asset and inventory management, onboarding and offboarding IT processes, incident management and escalation procedures, software deployment and management, mobile device management, cyber awareness and phishing simulation, end user documentation and training, and IT Security incident management.

### Key Responsibilities

* Manage external IT Managed Service Partners to ensure seamless IT operations
* Develop and implement IT service management processes and procedures
* Collaborate with internal stakeholders to identify and prioritize IT service management needs
* Provide technical guidance and support to IT teams
* Ensure compliance with IT governance policies and procedures

### What You'll Need

* Experience working in an ITIL environment
* Strong stakeholder management and situational judgement skills
* Proficiency in IT service management tools and software
* Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment
* Broad IT experience across infrastructure, network and operating systems
* Experience managing outsourced IT partners

### What We Offer

* Competitive salary
* 10% bonus
* 25 days leave + BH
* Pension

### How to Apply

If you are a motivated and experienced IT Service Management professional looking for a new challenge, please submit your application.