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Service Delivery Manager

2 months ago

Dartford, Kent, United Kingdom Otis Full time

**About the Role**

As a Service Delivery Manager at Otis, you will be responsible for leading a team to deliver exceptional service to our customers. Your primary goal will be to bring a commercial, professional approach to your area, supporting internal moves and development.

**Key Responsibilities**

  • Support the growth and development of your team members, providing coaching and mentoring to ensure their personal and professional development.
  • Work with your team to nurture talent from the ground up, identifying opportunities for advancement and providing guidance to help them reach their full potential.
  • Collaborate with the operations team to drive business growth and improve service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Manage and delegate tasks to a remote team, ensuring seamless communication and collaboration.

**Requirements**

  • Proven experience in a management role, with a strong track record of leading teams and driving business growth.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Proficiency in Microsoft-based systems and other relevant software.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

**What We Offer**

  • A competitive salary and benefits package.
  • A customer-focused service delivery incentive scheme.
  • Opportunities for professional growth and development, with a clear path for advancement.
  • A collaborative and dynamic work environment.