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Administrative Coordinator

2 months ago

Lichfield, United Kingdom Smiths Business Supplies Full time
Job Title:
Office Administrator

Job Overview:
As an Office Administrator, you will play a crucial role in ensuring smooth operations within our organization. Your primary responsibilities will include providing exceptional customer service and facilitating a seamless purchasing experience for our clients at Smiths Business Supplies.

Key Responsibilities:
  • Deliver outstanding customer service to our clientele, ensuring a hassle-free purchasing process.
  • Handle incoming calls and address customer inquiries promptly.
  • Input orders into the Prima back-office system efficiently.
  • Offer customers detailed quotes and product information.
  • Communicate delivery details regarding customer orders.
  • Manage the setup and collection of our recycling service.
  • Continuously create and maintain contacts in the Prima system and oversee online account management.
  • Coordinate timely engineer call-outs and manage the administration of engineer jobs related to supplier invoices.
  • Engage in ongoing skill development to uphold a high level of service for our customers.
  • Disseminate marketing information to our customer base.
  • Oversee management of Proof of Delivery (POD) documents, handle faulty inquiries, returns, credits, and liaise with the Managing Director.
  • Assist Sales Consultants by providing tailored quotations for customers.
  • Enhance existing accounts to maximize their purchasing potential from Smiths Business Supplies.

Qualifications:
Minimum of 2 years of experience in an administrative capacity, ideally within a related industry.

Required Skills:
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong organizational and time-management skills.
  • Excellent written and verbal communication abilities.
  • Capability to work autonomously as well as collaboratively.
  • Meticulous attention to detail and accuracy.

Personal Attributes:
  • Professional and approachable demeanor.
  • Proactive in problem-solving.
  • Ability to manage confidential information with care.

Working Environment:
Office-based position with occasional remote work opportunities.

Working Hours:
Standard business hours with some flexibility for overtime or special events.

Benefits:
Competitive salary package.
Opportunities for professional growth and development.
A supportive and collaborative workplace culture.

At Smiths Business Supplies, we are committed to fostering a collaborative environment where every team member's contribution is valued. Our ambition is to become the leading IT and office supplies provider in the UK, and we seek passionate individuals eager to contribute to our success.