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Deputy General Manager

2 months ago

South Yorkshire, United Kingdom Hospitality Staffing UK Full time
Deputy General Manager Opportunity

This is an exciting opportunity for a passionate and dynamic individual to join our team as a Deputy General Manager. We are seeking someone who is keen to be part of a project that will make our hotel one of the leading leisure focused properties in the area.

About the Role

The Deputy General Manager will be responsible for ensuring the smooth day-to-day running of all hotel operations in accordance with our brand standards, customer service expectations, and the hotel business plan.

Key Responsibilities
  • Ensuring the smooth day-to-day running of all hotel operations
  • Directly accountable for all departments, specifically food and beverage and banqueting
  • Strong knowledge of food & beverage to increase sales and service
  • Playing an active role in the operations management of the business at all times
  • Monitoring and acting on guest feedback, handling complaints and where possible intercepting problems before they become a complaint
  • Ensuring team members are performing their role, providing assistance when required and keeping the team motivated
  • Planning well for all aspects of the business and being fully aware of forthcoming business
  • Maximise revenue opportunities and manage an effective cost programme to ensure budgeted sales and profit targets are met
  • Support the General Manager in the development and success of the business & lead the team when the General Manager is away from the business
  • Be an integral part of the re-launch of the hotel after refurbishment and support your HOD team ensuring operational standards
  • The ability to engage with staff and guests alike
  • The ability to deliver a high level of guest care consistently

We are looking for someone who is hands on, hardworking, dedicated and committed to go the extra mile for our guests and above all a real people person

About the Project

The redevelopment plans for the site over the next 2 years will include:

  • The refurbishment of the remaining 17 bedrooms
  • An additional 30 bedrooms, taking the total to 62
  • Remodeling of the public areas to create a more formal Restaurant along with separate Brasserie and bar
  • The construction of a purpose built conference/events space with a capacity for 250 people
  • Extensive spa facilities

This is a key position within the business, so we are looking for someone who is passionate, forward-thinking and dynamic.