Deputy General Manager
1 month ago
This is an exciting opportunity for a passionate and dynamic individual to join our team as a Deputy General Manager. We are seeking someone who is keen to be part of a project that will make our hotel one of the leading leisure focused properties in the area.
About the RoleThe Deputy General Manager will be responsible for ensuring the smooth day-to-day running of all hotel operations in accordance with our brand standards, customer service expectations, and the hotel business plan.
Key Responsibilities- Ensuring the smooth day-to-day running of all hotel operations
- Directly accountable for all departments, specifically food and beverage and banqueting
- Strong knowledge of food & beverage to increase sales and service
- Playing an active role in the operations management of the business at all times
- Monitoring and acting on guest feedback, handling complaints and where possible intercepting problems before they become a complaint
- Ensuring team members are performing their role, providing assistance when required and keeping the team motivated
- Planning well for all aspects of the business and being fully aware of forthcoming business
- Maximise revenue opportunities and manage an effective cost programme to ensure budgeted sales and profit targets are met
- Support the General Manager in the development and success of the business & lead the team when the General Manager is away from the business
- Be an integral part of the re-launch of the hotel after refurbishment and support your HOD team ensuring operational standards
- The ability to engage with staff and guests alike
- The ability to deliver a high level of guest care consistently
We are looking for someone who is hands on, hardworking, dedicated and committed to go the extra mile for our guests and above all a real people person
About the ProjectThe redevelopment plans for the site over the next 2 years will include:
- The refurbishment of the remaining 17 bedrooms
- An additional 30 bedrooms, taking the total to 62
- Remodeling of the public areas to create a more formal Restaurant along with separate Brasserie and bar
- The construction of a purpose built conference/events space with a capacity for 250 people
- Extensive spa facilities
This is a key position within the business, so we are looking for someone who is passionate, forward-thinking and dynamic.
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