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Digital Technical Support Specialist

2 months ago

Weybridge, Surrey, United Kingdom ZipRecruiter Full time
Job Description

At LG UK, we're on a mission to deliver exceptional customer experiences through innovative products and services. As a Technical Support Engineer, you'll play a critical role in ensuring our customers receive top-notch support for our Home Entertainment products.

We're looking for a skilled engineer with a passion for problem-solving and a knack for building strong relationships. If you're a motivated and driven individual with a talent for analysis and a customer-centric approach, we want to hear from you

Key Responsibilities:
  • Develop and maintain strong relationships with our Authorised Repair Companies (ASCs)
  • Monitor and influence the performance of ASCs to ensure high-quality service delivery
  • Identify opportunities to improve our repair network and develop strategies to optimize it
  • Collaborate with the Service Network Manager and Customer Service Operation Team Leader to drive business growth and customer satisfaction
  • Travel to various locations across the UK to support our customers and ASCs
Requirements:
  • 5+ years of experience in a technical support or field service role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Valid driving license and flexibility to travel
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We're an equal opportunities employer and welcome applications from all qualified candidates. Please note that to be considered for this role, applicants must already possess the right to work legally in the UK.