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Sales Support Consultant

3 months ago

Bideford, Devon, United Kingdom Amplifon Full time

Customer Engagement Specialist

Join our dedicated team as a Customer Engagement Specialist.

Role Overview

We are seeking a motivated individual to enhance our customer experience at Amplifon. In this role, you will be responsible for managing customer interactions, ensuring a welcoming atmosphere, and supporting our audiologists in delivering exceptional service.

Key Responsibilities

  • Oversee appointment scheduling, balancing sales and service needs for both new and returning clients.
  • Analyze customer data to identify opportunities for improving clinic performance.
  • Conduct personalized outreach to clients to enhance attendance and promote our services.
  • Actively contribute to revenue generation by efficiently scheduling appointments and promoting additional products.
  • Foster relationships with customers to provide tailored promotions and solutions.
  • Maintain the store's visual presentation in accordance with Amplifon standards, ensuring cleanliness and effective merchandising.
  • Monitor inventory levels to ensure product availability.

Candidate Profile

The ideal candidate will possess a strong commitment to customer satisfaction and demonstrate the following skills:

  • Proficiency in computer applications, including experience with scheduling systems.
  • Sales acumen with the ability to assist audiologists in meeting their targets.
  • A proactive and adaptable approach to work.
  • Strong interpersonal skills to build effective relationships with team members and clients.
  • Self-motivated with a problem-solving mindset.
  • Excellent organizational skills with the ability to prioritize tasks effectively.

Career Development

Amplifon is committed to the growth of its employees, offering pathways to advance into more senior roles within the organization.

Become a vital part of our team and contribute to the success of our clients.

This position may also be referred to as 'Client Advisor', 'Customer Service Consultant', or 'Reception Support'.

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