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Account Management Specialist

2 months ago

Sutton in Ashfield, Nottinghamshire, United Kingdom Eurocell Group PLC Full time

POSITION:

Customer Account Manager

WORKING HOURS:
08:30-17:00 Monday to Friday - Permanent Position

COMPENSATION:
£26,000 - £28,000 base salary annually

Eurocell Group PLC is a prominent player in the construction sector, focusing on uPVC solutions. They are on the lookout for a Customer Account Manager to enhance their team. In this role, you will oversee customer accounts and provide essential support to the Eurocell Conservatory Roofs division.

KEY RESPONSIBILITIES:
  • Foster account relationships to achieve growth on critical KPIs such as sales, margins, and conversion rates
  • Deliver prompt guidance to clients
  • Maintain accurate and up-to-date customer records utilizing CRM and design software
  • Collaborate with clients and installers to drive continuous improvement efforts
  • Manage the complete customer journey from quoting through order processing to logistics
  • Ensure all orders are fulfilled in accordance with customer requirements and timelines
ESSENTIAL QUALIFICATIONS:
  • Customer-oriented with a background in customer service
  • Proficient IT skills, including experience with AutoCAD/Design
  • Ability to thrive in a collaborative team setting
  • Strong negotiation capabilities and technical understanding
  • Familiarity with SAP is a plus
BENEFITS:
  • Attractive salary range of £26,000-£28,000 per annum
  • 25 days of annual leave plus statutory holidays
  • Complimentary Healthcare plan
  • Enhanced benefits for Maternity and Paternity
  • Life Assurance coverage
  • Opportunity to participate in the Eurocell Share Save Scheme
  • Company Pension Scheme
  • Employee discounts on Eurocell products
  • Opportunities for training and career advancement
  • Employee Assistance Programme for confidential support
  • Colleague Referral Programme
  • Paths for growth and career development