Customer Service Representative

5 days ago


Derby, Derby, United Kingdom Marks & Spencer Plc Full time
About the Role

As a key member of our retail team, you will play a vital role in delivering exceptional customer service and driving sales growth in our store. Your primary responsibility will be to assist customers in finding the products they need, providing expert advice, and ensuring a seamless shopping experience.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Assist customers in finding products, answering questions, and making recommendations to drive sales and increase customer satisfaction.
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer service.
  • Contribute to visual merchandising and store displays to create an engaging and attractive shopping environment.
  • Participate in ongoing training and development to enhance product knowledge and customer service skills.
What We Offer
  • A competitive salary and benefits package, including a generous holiday entitlement and pension scheme.
  • Opportunities for career progression and professional development within a dynamic and growing company.
  • A fun and supportive work environment, with a focus on teamwork and collaboration.
  • Access to exclusive discounts and perks, including a 20% colleague discount on M&S products.
Why Join Us?

At Marks & Spencer Plc, we are committed to building a diverse and inclusive team that reflects the communities we serve. We offer a range of benefits and opportunities to support your career growth and well-being, including flexible working arrangements and a comprehensive training program. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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