Hotel Operations Assistant Manager

1 month ago


Berkhamsted, Hertfordshire, United Kingdom Newstaff Employment Agency Full time
{"title": "Deputy Front of House Manager", "description": "Job Summary

We are seeking a highly skilled and experienced Deputy Front of House Manager to join our team at Newstaff Employment Agency. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our front of house operations, including managing the reception team and venue services.

Key Responsibilities
  • Manage the reception team and venue services to ensure excellent customer service and operational efficiency.
  • Assist in the day-to-day running of both reception and venues, including managing rotas and ensuring all tasks are completed on time.
  • Develop and implement effective communication strategies to ensure clear alignment between the venues and reception teams.
  • Maintain a friendly and welcoming environment for customers, employees, and candidates.
  • Assist in stock management and report any structural, cosmetic, or IT-related issues.
  • Manage Health & Safety within the department and report all incidents.
  • Stay on top of security requirements, including the management of keys.
  • Provide training to new employees and maintain training records.
  • Perform administrative tasks, including printing and proof-reading function sheets.
Candidate Profile
  • Proven experience in hospitality-based management, with a strong track record of delivering excellent customer service and operational efficiency.
  • Excellent communication and leadership skills, with the ability to motivate and develop a team.
  • Knowledge of Opera or similar systems, with experience in performing reception duties and/or hosting.
  • A hands-on approach with a can-do attitude, leading the team from the front.
Benefits
  • 25 days of paid holiday annually, plus bank holidays.
  • Ongoing professional development opportunities.
  • Complimentary light lunch during working hours.
  • Free access to our on-site gym and pool.
  • Participation in our company pension scheme and healthcare programs.
  • Staff events throughout the year.
", "lang_code": "en"}

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