Resolutions Manager

4 weeks ago

Cardiff, United Kingdom THE RAMBLERS Full time
Job Title: Resolutions Manager

At The Ramblers, we are committed to delivering exceptional customer service and ensuring that all concerns are addressed fairly and effectively. We are seeking a highly skilled Resolutions Manager to join our team and play a crucial role in upholding our organisation's values.

Key Responsibilities:
  • Manage Complaints: Act as the main point of contact for complaints, ensuring clear and consistent communication with complainants and internal stakeholders.
  • Investigate and Resolve: Conduct thorough investigations into complaints, gathering relevant information and evidence, and coordinate with relevant departments to resolve complaints and implement solutions.
  • Develop and Implement: Develop, review, and implement complaints policies and procedures in line with best practices and legal requirements.
  • Provide Advice and Guidance: Provide advice and guidance to staff and volunteers on effective complaints management.
  • Monitor and Evaluate: Monitor and evaluate the effectiveness of the complaints management process.
Requirements:
  • Comprehensive Understanding: Comprehensive understanding of complaints management and resolution procedures and best practices.
  • Knowledge of Regulations: Knowledge of relevant regulations and legislation affecting the charity sector.
  • Familiarity with Data Protection: Familiarity with data protection laws and confidentiality principles.
What We Offer:

We offer a competitive salary and a range of benefits, including a comprehensive training program and opportunities for professional development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

  • Resolutions Manager

    3 weeks ago

    Cardiff, Cardiff, United Kingdom THE RAMBLERS Full time

    Resolutions ManagerAt The Ramblers, we're committed to delivering exceptional customer service and ensuring that our members and supporters have a positive experience with our organization. As a Resolutions Manager, you'll play a critical role in overseeing and managing the resolution of complex issues, disputes, and complaints from our community.Key...

  • Resolutions Manager

    1 month ago

    Cardiff, Cardiff, United Kingdom THE RAMBLERS Full time

    Join Our Team as a Resolutions ManagerThe Ramblers is a leading charity that promotes walking and the outdoors. We are seeking a highly skilled Resolutions Manager to join our team.About the RoleThe Resolutions Manager will be responsible for overseeing and managing the resolution of complex issues, disputes, and complaints from members, customers, or...

  • Resolutions Manager

    1 month ago

    Cardiff, Cardiff, United Kingdom THE RAMBLERS Full time

    Join Our Team as a Resolutions ManagerThe Ramblers is a leading charity that promotes walking and the outdoors. We are seeking a highly skilled Resolutions Manager to join our team.About the RoleThe Resolutions Manager will be responsible for overseeing and managing the resolution of complex issues, disputes, and complaints from members, customers, or...

  • Resolutions Manager

    1 month ago

    Cardiff, United Kingdom THE RAMBLERS Full time

    Job Title: Resolutions ManagerAt The Ramblers, we are committed to giving our growing community of supporters the very best experience possible. As a Resolutions Manager, you will be at the very heart of the action, overseeing and managing the resolution of complex issues, disputes, and complaints from members, customers, or stakeholders.Key...

  • Resolutions Manager

    1 month ago

    Cardiff, United Kingdom THE RAMBLERS Full time

    Job Title: Resolutions ManagerAt The Ramblers, we are committed to giving our growing community of supporters the very best experience possible. As a Resolutions Manager, you will be at the very heart of the action, overseeing and managing the resolution of complex issues, disputes, and complaints from members, customers, or stakeholders.Key...

  • Tax Dispute Resolution Manager

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Grant Thornton Full time

    About the RoleWe are seeking a highly skilled Tax Dispute Resolution Manager to join our team at Grant Thornton. As a Tax Dispute Resolution Manager, you will be responsible for managing tax disputes, collaborating with colleagues, and providing technical research to support our clients.Key ResponsibilitiesManage tax disputes and collaborate with colleagues...

  • Tax Dispute Resolution Manager

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Grant Thornton Full time

    About the RoleWe are seeking a highly skilled Tax Dispute Resolution Manager to join our team at Grant Thornton. As a Tax Dispute Resolution Manager, you will be responsible for managing tax disputes, collaborating with colleagues, and providing technical research to support our clients.Key ResponsibilitiesManage tax disputes and collaborate with colleagues...

  • Dispute Resolution Solicitor

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Simpson Judge Ltd Full time

    Job Title: Dispute Resolution SolicitorLocation: Cardiff, HybridSalary: DOE and PQE £40K - £60KHours: Full TimeAbout the RoleSimpson Judge Ltd is seeking an experienced Dispute Resolution Solicitor to join their team. The ideal candidate will have a solid background in housing management dispute resolution and litigation.The successful candidate will be...

  • Dispute Resolution Solicitor

    4 weeks ago

    Cardiff, United Kingdom Simpson Judge Full time

    Job Title: Dispute Resolution SolicitorLocation: Cardiff, HybridSalary: DOE and PQE £40K - £60KHours: Full TimeJob OverviewA Top Tier modern Leading Legal 100 law firm is seeking an experienced Dispute Resolution Solicitor. The ideal candidate will have a solid background in housing management dispute resolution and a litigated background. Managerial...

  • Dispute Resolution Solicitor

    4 weeks ago

    Cardiff, United Kingdom Simpson Judge Full time

    Job Title: Dispute Resolution SolicitorLocation: Cardiff, HybridSalary: DOE and PQE £40K - £60KHours: Full TimeJob OverviewA Top Tier modern Leading Legal 100 law firm is seeking an experienced Dispute Resolution Solicitor. The ideal candidate will have a solid background in housing management dispute resolution and a litigated background. Managerial...

  • Dispute Resolution Solicitor

    1 month ago

    Cardiff, United Kingdom Simpson Judge Full time

    Job Title: Dispute Resolution SolicitorWe are seeking an experienced Dispute Resolution Solicitor to join our team at Simpson Judge. As a key member of our litigation department, you will be responsible for managing a varied caseload of property litigation files, supervising junior colleagues and trainees, and delivering fast, effective commercial legal...

  • Dispute Resolution Solicitor

    1 month ago

    Cardiff, United Kingdom Simpson Judge Full time

    Job Title: Dispute Resolution SolicitorWe are seeking an experienced Dispute Resolution Solicitor to join our team at Simpson Judge. As a key member of our litigation department, you will be responsible for managing a varied caseload of property litigation files, supervising junior colleagues and trainees, and delivering fast, effective commercial legal...

  • Dispute Resolution Solicitor

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Simpson Judge Full time

    Job Title: Dispute Resolution SolicitorLocation: Cardiff, HybridSalary: CompetitiveHours: Full TimeAbout the Role:Simpson Judge is seeking an experienced Dispute Resolution Solicitor to join our team in Cardiff. As a key member of our litigation department, you will be responsible for managing a varied caseload of property litigation files, including lease...

  • Dispute Resolution Solicitor

    1 month ago

    Cardiff, Cardiff, United Kingdom Simpson Judge Full time

    Job Title: Dispute Resolution Solicitor Location: Cardiff, Hybrid Salary: DOE and PQE £40K - £60K Hours: Full Time THE FIRM: A leading law firm is seeking an experienced Dispute Resolution Solicitor to join their team in Cardiff. The ideal candidate will have a strong background in property litigation and be able to manage a varied caseload. DAY TO...

  • Dispute Resolution Solicitor

    1 month ago

    Cardiff, Cardiff, United Kingdom Simpson Judge Full time

    Job Title: Dispute Resolution Solicitor Location: Cardiff, Hybrid Salary: DOE and PQE £40K - £60K Hours: Full Time THE FIRM: A leading law firm is seeking an experienced Dispute Resolution Solicitor to join their team in Cardiff. The ideal candidate will have a strong background in property litigation and be able to manage a varied caseload. DAY TO...

  • Dispute Resolution Solicitor

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Simpson Judge Ltd Full time

    Job Title: Dispute Resolution SolicitorLocation: Cardiff, HybridSalary: £40K - £60KHours: Full TimeAbout the RoleWe are seeking an experienced Dispute Resolution Solicitor to join our team at Simpson Judge Ltd. As a key member of our Property Litigation team, you will be responsible for managing a varied caseload of property litigation files, supervising...

  • Dispute Resolution Solicitor

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Simpson Judge Ltd Full time

    Job Title: Dispute Resolution SolicitorLocation: Cardiff, HybridSalary: £40K - £60KHours: Full TimeAbout the RoleWe are seeking an experienced Dispute Resolution Solicitor to join our team at Simpson Judge Ltd. As a key member of our Property Litigation team, you will be responsible for managing a varied caseload of property litigation files, supervising...

  • Dispute Resolution Solicitor

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Simpson Judge Full time

    Job Title: Dispute Resolution SolicitorLocation: Cardiff, HybridSalary: CompetitiveHours: Full TimeAbout the Role:Simpson Judge is seeking an experienced Dispute Resolution Solicitor to join our team in Cardiff. As a key member of our litigation department, you will be responsible for managing a varied caseload of property litigation files, including lease...

  • Dispute Resolution Solicitor

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Simpson Judge Ltd Full time

    Job Title: Dispute Resolution SolicitorLocation: Cardiff, HybridSalary: £40K - £60KHours: Full TimeAbout the RoleWe are seeking an experienced Dispute Resolution Solicitor to join our team at Simpson Judge Ltd. As a key member of our Property Litigation team, you will be responsible for managing a varied caseload of Property Litigation files, supervising...

  • Dispute Resolution Solicitor

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Simpson Judge Ltd Full time

    Job Title: Dispute Resolution SolicitorLocation: Cardiff, HybridSalary: £40K - £60KHours: Full TimeAbout the RoleWe are seeking an experienced Dispute Resolution Solicitor to join our team at Simpson Judge Ltd. As a key member of our Property Litigation team, you will be responsible for managing a varied caseload of Property Litigation files, supervising...