Customer Service Representative

5 days ago

Tunbridge Wells, Kent, United Kingdom James Frank Associates Full time
Customer Service Advisor

At James Frank Associates, we are seeking a highly skilled and customer-focused Customer Service Advisor to join our team in Tunbridge Wells. As a key member of our team, you will be the first point of contact for our clients and customers, providing exceptional service and support through various communication channels.

Key Responsibilities:
  • Manage customer inquiries, concerns, and feedback in a timely and professional manner.
  • Collaborate with internal teams to resolve customer issues and improve overall service quality.
  • Develop and maintain a deep understanding of our services and products to provide accurate information and support.
  • Utilize various tools and systems to track and resolve customer issues efficiently.
  • Contribute to the development and implementation of customer service strategies and initiatives.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong understanding of customer service principles and practices.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong problem-solving skills, with the ability to analyze and resolve complex customer issues.
  • Proficiency in using various software applications and systems, including CRM tools and customer service platforms.

We are looking for a talented and motivated individual who is passionate about delivering exceptional customer service. If you have a strong customer service background and a desire to work in a dynamic and supportive team, we encourage you to apply for this exciting opportunity.

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