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Part-Time Money Advice Specialist

2 months ago


Fleet, Hampshire, United Kingdom Citizens Advice BANES Full time
Job Summary

Citizens Advice BANES is seeking a skilled part-time money advice caseworker or trainee to join our team. As a key member of our organization, you will provide in-depth money and debt advice to individuals, making a positive impact on their lives.

Key Responsibilities
  • Deliver face-to-face and phone-based money advice to clients, providing a supportive and non-judgmental service.
  • Assess clients' financial situations, identifying areas for improvement and developing personalized plans to achieve financial stability.
  • Collaborate with colleagues to ensure a comprehensive understanding of clients' needs and provide holistic support.
  • Stay up-to-date with changes in financial regulations and policies, applying this knowledge to inform advice and guidance.
  • Contribute to the development of our services, suggesting improvements and best practices to enhance the client experience.
Requirements
  • Proven experience in debt advice or a related field, with a strong understanding of financial regulations and policies.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds.
  • Strong numeracy skills, with the ability to compile accurate financial statements and calculate benefits.
  • A commitment to delivering high-quality advice and guidance, with a focus on client-centered service.
  • A willingness to learn and develop skills, with a passion for making a positive impact on individuals' lives.
What We Offer
  • A supportive and inclusive work environment, with opportunities for professional growth and development.
  • A competitive salary and benefits package, reflecting our commitment to valuing and rewarding our staff.
  • The chance to make a real difference in people's lives, as part of a team dedicated to providing exceptional advice and support.