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Assistant General Manager

2 months ago

Birmingham, Birmingham, United Kingdom Clays Venues Full time
About Clays Venues

Clays Venues is a leading provider of indoor clay shooting experiences and cocktail bars. Our unique concept brings the thrill of clay target shooting to the heart of the city, making it a safe, fun, and accessible experience for everyone.

Job Summary

We are seeking an experienced and dynamic Assistant General Manager to join our team at one of our venues. As a key member of our management team, you will be responsible for ensuring the smooth operation of the venue, delivering exceptional customer experiences, and driving business growth.

Key Responsibilities
  • Operational Management:
    • Assist in the overall management and coordination of the venue's daily operations.
    • Analyse the performance of service on a regular basis to ensure it meets our high standards.
    • Ensure compliance with health, safety, and hygiene standards, including regular audits.
  • Team Management:
    • Support the recruitment, training, and development of our team members.
    • Accountable for the oversight of team schedules to achieve operational excellence.
    • Foster a positive and productive work environment.
    • Lead performance reviews and provide feedback to team members.
  • Guest Experience:
    • Maintain a strong presence on the floor, interacting with guests to ensure their satisfaction.
    • Manage guest feedback and resolve any issues or concerns promptly and effectively.
    • Implement and monitor customer service standards to enhance the guest experience.
  • Financial Management:
    • Assist in budget preparation and financial planning.
    • Monitor and analyse financial performance, taking action to deliver improvements where necessary.
    • Ensure a sound understanding of the venue's financial performance and targets.
  • Marketing and Promotion:
    • Support the implementation of marketing and promotional activities.
    • Collaborate with the marketing team to execute campaigns at an operational level.
  • Administrative Duties:
    • Maintain accurate records, including team files, financial reports, and inventory logs.
    • Ensure compliance with all legal and regulatory requirements.
    • Prepare and submit reports as required.
Requirements
  • 3+ years of experience in a similar role, preferably in the hospitality or leisure industry.
  • Proven track record of delivering exceptional customer experiences and driving business growth.
  • Strong leadership and team management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and guests.
  • Ability to work well under pressure and make sound decisions in a fast-paced environment.
  • Knowledge of health, safety, and hygiene standards, including PPM and audits.
  • Ability to analyse financial performance and make recommendations for improvement.
  • Strong attention to detail and ability to maintain accurate records.
  • Ability to work flexible hours, including evenings and weekends.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
  • Access to exclusive discounts and perks.