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Triage and Research Officer
2 months ago
Location: Havering
Hours: 9am-5:30pm M-F
Salary: £17.54 hour
Term: Temporary
Adecco is seeking a highly motivated and detail-oriented Triage and Research Officer to join their team.
Key Responsibilities:- Receive and triage written and verbal service complaints and inquiries.
- Conduct thorough and timely reviews of incoming material.
- Risk assess complaints and requests for information to prioritise urgent cases.
- Utilise statutory provisions to gather relevant information for complaints processing.
- Assist individuals making inquiries, providing guidance and referrals where needed.
- Proactively seek resolution of requests at the first point of contact.
- Create and maintain accurate complaint and enquiry records.
- Experience in maintaining records in a structured and systematic manner.
- Proven experience in managing customer inquiries in a complex organisation.
- Strong ability to effectively work with diverse stakeholders and levels within an organisation.
- Knowledge of legislation and statutory requirements related to complaint resolution and request for information.
Adecco is a disability-confident employer. We run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
