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Account Management Lead

2 months ago

Penarth, Vale of Glamorgan, United Kingdom boatfolk Bars Full time

Our vibrant restaurant, The Deck, located at the picturesque Penarth Marina in Wales, is a contemporary dining destination known for its stunning waterfront views and exceptional culinary experience. With a focus on delivering high-quality cuisine, impeccable service, and a warm ambiance, we pride ourselves on creating memorable moments for our customers.

As a Team Leader, you will play a pivotal role in ensuring the smooth operation of the restaurant, leading by example to maintain the highest standards of service. You will work closely with the management team to foster a positive work environment and contribute to the overall success of The Deck.

Key Responsibilities:

  • Lead, motivate, and inspire the restaurant staff to deliver exceptional service and uphold the restaurant's values.
  • Oversee day-to-day operations, including staff scheduling, training, and performance evaluations.
  • Collaborate with the management team to optimize workflow, manage inventory, and implement effective cost-control measures.
  • Uphold the restaurant's quality standards for food, beverages, and overall presentation.
  • Ensure that the restaurant complies with health and safety regulations, licensing laws, and other relevant guidelines.

Requirements:

  • Strong organisational and multitasking abilities to manage the fast-paced restaurant environment effectively.
  • Excellent communication skills, both verbal and written, with the ability to collaborate effectively with team members and management.
  • In-depth knowledge of restaurant operations, including food safety, hygiene standards, and health regulations.
  • Knowledge of bar/drinks is an advantage.
  • Willingness to work evenings, weekends, and holidays as required by the restaurant schedule.

Benefits:

  • Staff discount at all boatfolk Bars, restaurants, and hotels.
  • 29 days full-time equivalent annual leave, including bank holidays.
  • Range of employee wellbeing benefits including a Health Cash Plan, Cycle to Work scheme, Employee Assistance Programme, and Life Insurance.
  • Discounts on berthing and boat sales.
  • Contributory pension scheme.
  • Opportunity for long-term career development within the boatfolk network.
  • Ability to take part in social events and boating activities.
  • Free car parking.