Correspondence and Appeals Officer

3 days ago


London, Greater London, United Kingdom London Borough of Newham Full time
About the Role

We are seeking a highly organized and detail-oriented Correspondence and Appeals Officer to join our team at the London Borough of Newham. As a key member of our Parking Service, you will be responsible for ensuring that Penalty Charge Notice (PCN) enquiries and representations are responded to within statutory time-frames and in accordance with legislation, policies, and procedures.

Key Responsibilities
  • Investigate and respond to PCN representations, appeals, and enquiries in line with legislation and council policies.
  • Prepare case summaries and evidence packs for adjudication hearings.
  • Manage your own caseload and support other team members as needed.
  • Provide excellent customer service and maintain a high level of attention to detail.
Requirements

To be successful in this role, you will need:

  • Previous experience of working within the Parking industry and dealing with Parking-related correspondence and/or complaints.
  • Excellent IT and administration skills.
  • A genuine commitment to first-class customer service.
What We Offer

We offer a competitive salary, a hybrid working arrangement, and the opportunity to work with a dedicated team. If you are passionate about delivering excellent customer service and have the skills and experience required for this role, we encourage you to apply.



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