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Claims Team Leader
2 months ago
Job Title: Claims Team Leader
Company: REV & REGS LIMITED
Job Type: Full-time
Location: Manchester or Croydon
About the Role:
The Claims Team Leader will be responsible for leading and managing a team of claim handlers, ensuring that all claims are handled in a proactive manner and in accordance with the company's claims philosophy. The successful candidate will have a detailed knowledge of policy wordings and their application for all classes of business handled by the claims team.
Key Responsibilities:
- Lead and Manage the Claims Team: Under the supervision of the Claims Manager, lead and manage a team of claim handlers using best practice, including regular 1-2-1s.
- Support Senior Leaders: Support the Claims Manager and other senior leaders in the development and promotion of the claims team.
- Claims Oversight: Take responsibility for and oversight of all claims handled within the claims team, including monitoring and overseeing the progress of individual team members' objectives set by the Claims Manager.
- Claims Philosophy: Ensure that all claims handled by the claims team are handled in a proactive manner and in accordance with the company's claims philosophy.
- Workload Management: Take full responsibility and accountability for your workload of claims, covering the varied classes of business handled by the claims team.
- Policy Knowledge: Have a detailed knowledge of policy wordings and their application for all classes of business handled by the claims team.
- External Partnerships: Support the Claims Manager in the oversight of external service providers and TPAs used by the claims team, and maximise the effectiveness of these partnerships.
- Communication: Ensure good and regular lines of communication exist with key brokers and that relationships are maintained.
- Feedback and Improvement: Act on feedback on claims service and address any problems quickly, escalating if needed.
- Team Projects: Contribute to claims team projects as required by the Claims Manager.
Requirements:
- Leadership Capability: Have proven leadership capability or demonstrate the ability to lead a team.
- Legal Qualifications: Have either legal qualifications or be a claims practitioner with relevant experience, including studying towards or having a real desire to study towards CII qualifications.
- Technical Skills: Good Microsoft Office skills, including Word, Excel, Access, and Outlook, and must become fully competent with the company's in-house systems.
- Time Management: Have excellent time management skills, in order to adhere to demanding service level standards and maintain an active case load.
- Communication Skills: Have excellent written and oral communication skills.
