Bus Station Operations Manager

7 days ago


Leven, United Kingdom Fife Council Full time

Job Summary

We are seeking a highly motivated and experienced individual to join our team as a Bus Station Supervisor at Fife Council. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our bus stations, providing exceptional customer service, and working closely with bus operators and their staff.

Key Responsibilities

  • Provide travel information and general assistance to customers, resolving any complaints in a professional and customer-focused manner.
  • Assist with day-to-day administrative duties, including record keeping, cash collection, banking, and preparing reports for management.
  • Ensure compliance with health and safety regulations and conditions of use, ensuring the safe and efficient operation of the bus station.
  • Liaise with bus operators and their staff to resolve operational matters and ensure the smooth running of the bus station.

Requirements

To be successful in this role, you will need to be educated to SCQF level 4, have previous experience in a public transport role, and possess excellent customer care skills. A current driving license is also essential.

About the Role

This is a full-time position working 36 hours per week, with a requirement to work on Saturdays and Sundays, as well as evening shifts. Unsociable hours payment will be provided for working these hours. The role will also involve working at other bus stations in Fife and covering for unforeseen workloads, sickness, and holiday relief.



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