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System Administrator

2 months ago

Basingstoke, Hampshire, United Kingdom Anson McCade Full time
Job Overview

We are seeking a highly skilled System Administrator to join our team at Anson McCade. As a key member of our infrastructure support unit, you will play a critical role in managing IT Service Management, monitoring Event Management, and ensuring swift and effective triage and escalation.

Key Responsibilities
  • Provide 2nd line IT support for our clients, troubleshooting and resolving technical issues in a timely and efficient manner.
  • Monitor and manage IT service management tools, including SolarWinds and SCOM, to ensure optimal system performance and availability.
  • Collaborate with our 1st line team to provide seamless support and escalation services.
  • Develop and maintain strong relationships with our clients, providing exceptional communication and customer service.
Requirements
  • Clearance: Must hold Developed Vetting (DV) Security Clearance.
  • 2+ years of experience in IT support, preferably in a 2nd line role.
  • Expertise in ITSM and Event Management Tooling, including SolarWinds and SCOM.
  • Proficiency in MECM and SCCM.
  • Strong communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders.
What We Offer
  • Competitive base salary: up to £35,000 (dependent on experience).
  • DV Bonus: 10% - paid monthly.
  • Annual Bonus: 5%.
  • Pension: 10% double matching contributions.
  • Health & Wellbeing: private medical cover.
  • Annual Leave: 25 days plus public holidays.
  • Life Assurance: 2 x salary life assurance.
  • EAP: Employee Assistance Programme / Virtual GP.
  • L&D: Elite Training Programmes and opportunities for Certification funding.